1. Go to CyberRes Help Center - https://one.cyberreshelp.com/hc/en-us/requests/new
2. Fill out the following fields:
- Please choose your issue below: Choose Fortify Hosted in the dropdown menu.
- CC (optional)
- Subject
- Description: Please enter the details of your request. Specify what is the business impact.
- Environment: Main or Test
- Tool version (Tools ex. ScanCentral DAST, SCA,…)
- Error received
- Steps to reproduce the error
- If enhancement request, provide detailed information.
- If bug/defect, provide the expected behaviour
- Severity: Choose the proper severity in the dropdown menu.
- Severity 1: System is down
- Severity 2: Major functionality failure
- Severity 3: Minor functionality failure
- Severity 4: Other request
- Attachment (optional): Attachment can be
- Screenshots
- Postman collection
- Logs