1. Go to CyberRes Help Center - https://support.cyberreshelp.com/hc/en-us/requests/new
2. Fill out the following fields:
- Please choose your issue below: Choose Fortify Hosted in the dropdown menu.
- CC (optional)
- Subject
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Description: Please enter the details of your request. Specify what is the business impact.
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- Environment (Main or Test):
- Product (e.g., SSC, SC SAST, SC DAST):
- Product version (23.2, 24.2,...):
- Has this issue occurred before?
- When did it happen? Please provide the date and time (w/ timezone), if available, for log analysis.
- Were there any changes made before the issue presented itself?
- Is the issue affecting one user, project, application, or all? If applicable, how many?
- Error, warning, or message received:
- Steps to reproduce the issue:
- Attach any available logs and screenshots that illustrate the problem:
- Provide as many details as possible to support the investigation:
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- If enhancement request or bug/defect, provide detailed information and provide the following information.
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- Product (e.g., SSC, SC SAST, SC DAST):
- Product version (23.2, 24.2,...):
- Actual behavior
- Expected behavior
- Steps to reproduce
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- If enhancement request or bug/defect, provide detailed information and provide the following information.
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Priority (optional)
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- Low
- Normal
- High
- Urgent
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Severity / Business Impact (optional)
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- Severity 1: System is down
- Severity 2: Major functionality failure
- Severity 3: Minor functionality failure
- Severity 4: Other request
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Attachment (optional): Attachment can be
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- Screenshots
- Postman collection
- Logs
- scan file
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3. Click "Submit"